Video Library - E-Library - ASTA

Video Library


2015



  • Podcast -Getting to know the industry
    November 12, 2015 — YPS Podcast Series: "Getting Into The Industry" "For YPSers, by YPSers. This podcast is very foundational. Maybe you’ve thought about making a career move, or you’re looking to get into the Travel Agency industry, our guests are taking about just that- how to break in, the different paths available, how to advance and keep your eye out to avoid catastrophes."

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2014



  • July 15, 2014— ASTA Premium Business Summit 2014
    Premium Busines Summit 2014
    Members Only - Please Login The nine Premium Business Summit videos are reserved for ASTA Premium Members only. Topics addressed in these videos include travel insurance, ARC, privacy in the age of big data, recognizing threats, defending your rights,brand management, New Distribution Capability (NDC), hazardous materials, code-share, insecticide rules and the(de)regulation of air. This type of high level content and networking is not be found anywhere else in the industry.

  • June 11, 2014— Understanding Business Travelers Who Use Travel Agents, Those Who Don’t and Those Who Plan to in the Future
    Understanding Business Travelers Who Use Travel Ag
    Members Only - Please Login Our “Value of Travel Agents” consumer study surveyed business travelers about their travel usage and their experience using agents. This video goes in-depth on the results from the business traveler segment of the study.

  • May 21, 2014— Messaging for Targeted Marketing to Consumers
    Messaging for Targeted Marketing to Consumers
    Members Only - Please Login ASTA’s 2014 consumer research, “Value of Travel Agents”, has given travel agents a wealth of information on travel agents users, non-users and potential users. This video takes that information and boil it down to key messaging you can use to reach your current customers and potential new customers.

  • May 7, 2014— Regulatory Compliance for Travel Agency Professionals
    DOT Reg Compliance
    Members Only - Please Login In 2013, travel agencies of various sizes were assessed civil penalties ranging from $20,000 to $125,000, and on day two of 2014 DOT levied a $95,000 fine on a single agency. The risk is real. This presentation will delve deeply into the nuances and key compliance issues of the principal federal consumer protection rules and policies.

  • May 1, 2014— Legislative Day Training
    ASTA Legislative Day 2014
    Members Only - Please Login STA travel professionals across all segments of our industry will converge on Capitol Hill to speak directly to lawmakers about issues that directly impact travel agents.

  • April 9, 2014— The Value of Travel Agents
    The Value of Travel Agents
    Members Only - Please Login Who uses travel agents, who wants to use travel agents and how to market to both. ASTA’s Value of Travel Agents study surveyed over 8,000 U.S. Travelers and found out who uses travel agents and who does not. But more importantly it found that non-users were interested in using a travel agent.

  • March 13, 2014— Gain a Marketing Advantage Through Promoting Sustainable Travel
    Gain a Marketing Advantage Through Promoting Susta
    Members Only - Please Login The marketing advantage of the sustainable travel niche is the growing desire of consumers to “do well” while vacationing and traveling.

  • Promoting Travel Agents
    March 1, 2014 — ASTA Promoting Travel Agents on 150 PBS Stations Nationwide ASTA is promoting the value of travel, the value of a travel agent, and best of all the value of using an ASTA member travel agent. Good News: The use of travel agents is up.

  • February 27, 2014— Regulatory Compliance for Travel Agency Professionals
    DOT Reg Compliance
    Members Only - Please Login ASTA’s VP Industry Affairs, John Pittman, and author of ASTA’s U.S. Travel Agency Regulatory Compliance Handbook, guides you through the major federal regulations and provides practical advice to help you develop a plan to meet your regulatory obligations and minimize your risk.

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2013



  • May 1, 2013— Unique experiences are waiting for you ONLY IN SOUTH AMERICA. And LATAM airlines group will take you there.
    Unique experiences are waiting for you ONLY IN SOU
    Members Only - Please Login Learn about the new LATAM airlines group network along with fares using the South American Airpass and Southern American circuits. And Jose Ivan Ortiz, Brazilian experts, as he presents information on ten Brazil regions, FITs, groups and MICE segments plus an overview of the 2014 festivities.

  • March 27, 2013— The Cultural and Heritage Traveler – Understanding their destination and spending choices
    The Cultural and Heritage Traveler
    Members Only - Please Login Approximately 42 million cultural and heritage travelers will take a trip in the next 12 months. The research shows that awareness of the term cultural and heritage traveler has increased substantially as has spending.

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2012



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2011



  • June 8, 2011 — Tutorial: How to Find a Reputable Travel Agency - Bing Videos In the age of the Internet, travel scams from bogus agencies are common. This video, featuring ASTA, shows consumers how to check whether a travel agency is reputable and how to avoid being taken advantage of.

  • June 8, 2011 — Tutorial: How to Get the Most Out of a Travel Agency - Bing Videos Consumers planning an expensive vacation need to know the advantages of using a travel agency. This video, featuring ASTA, reminds viewers about "the one-stop advantages that go beyond booking services …."

  • May 26, 2011— Selling the Caribbean – Adventure, Luxury and the Exotic
    Members Only - Please Login As you can imagine this vast and stunning stretch of islands is a high-volume selling destination. With something for everyone, find out how to sell the Caribbean and craft client journeys that will change your outlook

  • May 11, 2011— Your Website is NOT About You
    Members Only - Please Login In this video, designer, writer, and web strategist Barry Harrison looks at what happens after potential customers arrive at your website.

  • April 27, 2011 — Best Western - the World's Largest Hotel Chain Best Western has launched a new marketing strategy as part of the brand's long-term commitment to enhance its image, ensure brand relevance and drive superior revenue to its hotels.

  • March 31, 2011— CCRA – how to book hotels wisely AND make more money worldwide!
    Members Only - Please Login How to book hotels through CCRA

  • March 14, 2011 — Build a Better M.I.C.E. trap! Decision-makers are acknowledging that it’s the old-fashioned, face-to-face meetings that establish the strongest relationships. Information on how to tap into the M.I.C.E. marketplace.

  • March 1, 2011— How to Promote and Sell Cruises
    Members Only - Please Login Analyze the marketplace and you will agree there is profit to be made in selling cruises. But it is not that simple.

  • February 24, 2011— Should you be in the medical travel business?
    Members Only - Please Login Medical travel, leaving home for care, is a growing industry and anticipated to be a multibillion dollar industry. Unlike other specialty travel products, however, there are significant issues with providing medical travel services to patients whether inbound, outbound or domestic.

  • February 11, 2011 — Fairmont, Raffles and Swissôtel Hotels & Resorts Information about the three distinct brands, products, programs and services to ensure you're getting the right fit for your client.

  • February 7, 2011— Webinar - Your Relationship with Suppliers
    Members Only - Please Login One of the most critical areas of the business side of selling travel is your relationship with suppliers.

  • January 24, 2011— Webinar - Paris – An Afrocentric Perspective
    Members Only - Please Login Information to better equip you to sell Paris as a black heritage destination.

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2010



  • December 16, 2010— Power of Data: Using ASTA’s Research Resources to Meet Your Needs
    Members Only - Please Login ASTA’s Director of Research, Melissa Teates, will talk about data available on ASTA’s website that you can use today for marketing, agency information, and business planning.

  • October 26, 2010— Connecting with the Travel Industry
    Members Only - Please Login Did you know that one of the best ways to grow in your career development is to be involved your professional trade association?

  • October 26, 2010— Increasing Your Business. Discover Why Puerto Rico Does it Better!
    Members Only - Please Login Review the impressive contrast of activities and diversity of experiences that Puerto Rico has to offer. You will get a taste of all the materials available to better sell Puerto Rico to your clients. This will be a new step in developing your knowledge to sell this exciting destination for profit!

  • October 15, 2010— Making a Living in the Travel Industry
    Members Only - Please Login There are lots of business models to choose from, and some are more profitable than others. Which specialties, clients, and business segments provide the best profit potential for you?

  • September 20, 2010— Webinar - Social Media Superstars
    Members Only - Please Login Interviews for "Social Media Superstar" with Jason Beukema and Ryan Fitzpatrick for an interactive jam session on how to use social media to engage and sell to your clients.

  • September 20, 2010— Webinar - Your Office at Home
    Members Only - Please Login Whether you're a full time agent who works from home, or an office/storefront based professional who takes work home at the end of the day, your office at home is a critical component of your success.

  • August 30, 2010 — How to get business from ASTA.org Did you know that ASTA.org has more than 100 tools to help you boost your business and make a profit? You have access to unlimited FREE consumer leads, etc.

  • August 2, 2010— PR Pitfalls: How to keep your foot out of your mouth
    Members Only - Please Login Video of the most common mistakes companies can make when trying to get their message out to others.

  • July 16, 2010— Hardware, Cloud Computing, and Apps...Oh My!
    Members Only - Please Login Technology is constantly changing - and if you're not up on current trends, you're behind the curve. A hour video to learn a little more about technology and how agents are using it.

  • June 24, 2010— Fraud Prevention Strategies: Protecting Your Business
    Members Only - Please Login Fraudulent activities show no signs of slowing. Fraudsters continue to approach agents with new and creative situations that will test your firm’s vulnerability.

  • June 16, 2010— Making Cruising Work for You
    Members Only - Please Login Cruising is often seen as the "holy grail" of travel sales. For years, industry consultants, cruise line executives, and CLIA have promoted cruise sales as the most profitable and efficient product for retailers to focus on. More and more agency owners have said they're moving away from cruise sales to focus on other products. Why is that?

  • June 16, 2010 — There is a little bit of ISRAEL in all of us. 2009 was the second-best ever for tourism to Israel. Join us to find out why and find out in 20 minutes learn more about Israel that most U.S. travel agent will ever know.

  • May 25, 2010— Webinar - What the Health Care Reform Bill Means for You
    Members Only - Please Login President Obama signed into law his top domestic priority: a sweeping overhaul of the nation's health care system. The new law will ultimately affect every American in some way, but some of its features will take years to implement. Colin Tooze, ASTA's Vice President of Government Affairs, looks at how this important new law will affect you and your travel agency now and over the coming several years.

  • May 10, 2010— The In's and Out's of Host Agencies
    Members Only - Please Login Out on your own vs. using a host agency - which is best for you? A host agency allows agents to start their own business with relatively limited investment and risk, putting agents in the position to build their own travel brand and gather their own clients.

  • April 13, 2010— Webinar - Today’s GDS – It’s Not Your Grandma’s CRS
    Members Only - Please Login While GDS usage has declined in recent years, the vast majority of agencies still use a GDS system. For some key segments, such as air, the GDS remains the primary booking medium, despite distribution changes. Flexibility seems to be the name of the game in all areas pertaining to GDS.

  • March 24, 2010— Webinar - ASTAPAC 101: A Strategic Political Tool for Travel Agents
    Members Only - Please Login Have you heard of ASTAPAC, but are not sure how it works or what it does? Are you familiar with ASTAPAC from years past, but wondering what is in store for 2010?

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2009



  • December 4, 2009— Webinar - Growing Your Business with U.S. Agents
    Members Only - Please Login Informative on how to develop successful business relationships with U.S. agents, including tips for finding and attracting U.S agents, what U.S. agents are looking for in an international travel company

  • November 12, 2009 — Google Granny on Google Docs An eye opening introduction to Google Docs, a powerful, FREE group of applications available through Google, presented by Carol Fullmer, AKA Google Granny

  • November 5, 2009— Webinar - Bulletproofing Your Business
    Members Only - Please Login Daniel R. Zim, Esq., ASTA’s assistant general counsel, will discuss the pitfalls that small business owners can run into and the things you can do to reduce your agency’s exposure to lawsuits.

  • November 5, 2009 — Webinar - Tour Operators Give You P.O.W.E.R. Learn more about ASTA’s Tour Operator Program (TOP) and discover special TOP promotions offered to our agent members.

  • October 12, 2009 — Anguilla the Unparalleled Alternative Tucked away in the Northern Caribbean, this 48 square miles of magic, history, beauty and bliss is an alternative to the traditional Caribbean destinations.

  • August 13, 2009— Premium Member Video - Preventing and Coping with Fraud By Your Independent Sales Contractors
    Members Only - Please Login Available to Premium Members Only - Video on IC fraud. Learn how to prevent fraud by screening applicants, reviewing transactions, and imposing strict sales limitations and procedures on contractors without running afoul of IRS rules. Also covers how to prevent liability for defamation when reporting fraudulent behavior to other agencies.

  • August 13, 2009— Webinar - Grassroots 101: How to take ASTA's message directly to Congress... in three easy steps
    Members Only - Please Login Your Congressman works for you-well, sort of. They're your representatives in Congress; you elect them and pay their salary, and in return they work on behalf of their districts and- ideally- for the common good. If your Congressman doesn't know something is a problem, you cannot expect him to address it.

  • August 3, 2009— Audio - The Global Distribution Systems (GDS) and Airline Content Wars: Agents Caught in the Middle
    Members Only - Please Login The Global Distribution Systems (GDS) and Airline Content Wars: Agents Caught in the Middle

  • August 3, 2009— Federal Loan Assistance for Travel Agents
    Members Only - Please Login An overview of the range of loan assistance programs available to travel agents, and will explain how to go about preparing a loan application.

  • August 3, 2009— PDF - ASTA Addresses ARC’s Proposed Fee Increase and Its Impact on Your Bottom Line PowerPoint Webinar
    Members Only - Please Login ASTA Addresses ARC’s Proposed Fee Increase and Its Impact on Your Bottom Line PowerPoint Webinar

  • July 17, 2009— Webinar - The Nuts and Bolts of Agency Acquisitions
    Members Only - Please Login The seminar is intended for ASTA agency owners thinking of selling their agencies or growing by buying other agencies.

  • June 16, 2009— Dealing with Debit Memos
    Members Only - Please Login A topic that affects every agent, Debit Memos can not only have a short-term financial impact on your business, but can also affect your long-term relationship with individual airlines as well as ARC.

  • June 16, 2009— Webinar - ASTA Government Affairs Activities
    Members Only - Please Login Join us, as Paul Ruden, Senior Vice President of Legal & Industry Affairs, covers the range of activities that have been taking place in your association during 2008 and preview what is coming ahead.

  • June 16, 2009— Webinar - 2009 Government Regulations That Travel Agents MUST Know
    Members Only - Please Login Review the Secure Flight and Electronic System for Travel Authorization (ESTA) programs and find out how these programs will impact you and your customers.

  • June 10, 2009— Using the Travel Agent's Management Toolkit in Today's Economy Webinar
    Members Only - Please Login Outline of the business tools available to help you run your business more efficiently in today’s environment.

  • May 22, 2009— Webinar - Changing Your Future By Upgrading Your Business Model?
    Members Only - Please Login Agencies need to develop and implement a progressive fees strategy. This presentation will address critical issues related to upgrading your business model to successfully use fees.

  • May 22, 2009— Webinar - Money, Money, Money and More.
    Members Only - Please Login Managing a travel agency is not always easy, but there are external resources, this video addresses how SCORE, a nonprofit organization offering free business assistance to small business, that can help you along the way.

  • May 22, 2009— What Every Businessperson Should Know About BRANDING
    Members Only - Please Login Managing a travel agency is not always easy, but there are external resources, this video addresses how SCORE, a nonprofit organization offering free business assistance to small business, that can help you along the way.

  • May 7, 2009— Making Headlines: Getting Your Agency's Name in Print
    Members Only - Please Login Ever wonder why it is that some pieces of news make it on to the front page, while others are buried deep or don't run at all? What is the intangible quality that catches the media's attention and propels a story into the forefront? There is a method to what appears to be media madness.

  • April 23, 2009 — Webinar - Grow your Business with ASTA You may ask yourself, why should I join an association such as the ASTA? Whether you are a mom and pop operation or a large enterprise, association membership benefits everyone. Join Dannette Hose, ASTA’s Membership Director, as she highlights 10 of the top benefits and reviews the importance of belonging to your professional trade association.

  • April 23, 2009 — Webinar - Using ASTA's Buyers' Guide is as Easy as 1, 2, 3 The Online Buyers’ Guide is a tool used to search for travel supplier products and services within your association. There are several search tools located within the guide to help you find what you are looking for. Join Dannette Hose, ASTA’s Membership Director, as she illustrates how to effectively use the guide to find travel suppliers for your clients.

  • April 2, 2009— First Steps to Mastering Financial Data
    Members Only - Please Login This webinar will discuss how to gather financial data, we will enter sample data for "ABC Travel Agency" into the Toolkit's online financial tool to produce a Balance Sheet. We will discuss what the Balance Sheet means and talk about practical uses for the data.

  • March 20, 2009 — Dealing with Consumer Complaints No matter how wonderful a company is with service to their customer, there are always some customers that are just not satisfied.

  • February 20, 2009— Search Engine Optimization 101 for Travel Agents
    Members Only - Please Login What is Search Engine Optimization and why should you care? A practical look at SEO (Search Engine Optimization) for those unfamiliar with the subject. Join Anne Parnell, ASTA's webmaster, as she covers dozens of areas that will help consumers find your web site online. This presentation is for beginners.

  • February 20, 2009— Search Engine Optimization 101 for Travel Agents Part 2
    Members Only - Please Login What is Search Engine Optimization and why should you care? A practical look at SEO (Search Engine Optimization) for those unfamiliar with the subject. Join Anne Parnell, ASTA's webmaster, as she covers dozens of areas that will help consumers find your web site online. This presentation is for beginners.

  • February 20, 2009— Webinar - Top 10 Ways to Make Your Site a Consumer Magnet
    Members Only - Please Login So you've hopped on the technology train and launched your own travel Web site. What do you do when no one's coming to your site, or traffic is coming in at a turtle's pace? Today's technology age has swept across every imaginable industry. More consumers are shopping online. They're looking at product reviews, selling and trading, comparing prices and much more with a few mouse clicks. The travel business is no different. In order to keep consumers coming to your site, there are several things you need to make your site sticky.

  • February 3, 2009 — Webinar - The Advantages of Green As green goes mainstream, finding a smart green strategy is more urgent than ever. Join Melissa Teates, ASTA’s Green Expert, as she explains how to assess your business.

ASTA.org Tutorials 
ASTA.org Website Overview Find a Travel Agent Directory [multiple videos]
Consumer Leads WebExchange [multiple videos]
Using the Media Guide to Promote Yourself [multiple videos] ASTA.org FAQs 

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ASTA - American Society of Travel Agents
675 N. Washington Street, Suite 490
Alexandria, VA 22314
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