Dealing with Consumer Complaints

03/20/2009

No matter how wonderful a company is with service to their customer, there are always some customers that are just not satisfied, or situations arise that cause customer dissatisfaction. How you deal with a complaint can make the difference between keeping and losing a client. Join Michael Martin, ASTA Industry Affairs  Manager, as he discusses the best practices on dealing with consumer complaints and how ASTA deals with consumer complaints against a member of ASTA 

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ASTA - American Society of Travel Agents
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Alexandria, VA 22314 U.S.A.